Customer Service Training for Heathcare Professionals: Improve Your Customer Service Practices
Customer Service Training for Heathcare Professionals: Improve Your Customer Service Practices
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Customer Service Training for Heathcare Professionals: Improve Your Customer Service Practices
Customer Service Training for Heathcare Professionals: Improve Your Customer Service Practices
Good customer service is linked to patient satisfaction, patient referrals, promotions, and pay increases.
Customer Service Training for Heathcare Professionals: " Improve Your Customer Service Practices"
товар №: 67430912

Customer Service Training for Heathcare Professionals: " Improve Your Customer Service Practices"

товар №: 67430912

KZT 14924

KZT 24525

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39%

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США Импортировано из магазина USA

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What Stands Out

Tailored Curriculum
Designed specifically for healthcare professionals, this training covers scenarios and challenges unique to the healthcare environment, enhancing relevance and applicability in real-world settings.
Expert Instructors
Led by industry veterans with extensive experience in healthcare, participants gain valuable insights and practical techniques to improve service quality and patient satisfaction effectively.
Interactive Learning
Employing role-playing and simulations, this training fosters active engagement, ensuring that participants not only learn but also practice essential skills for handling patient interactions confidently.

Информация о продукте

Shop Customer Service Training for Heathcare Professionals: Improve Your Customer Service Practices online at a best price in Kazakhstan. 0964659441
  • Customer Service for Healthcare Professionals is written specifically for students, interns and employees who are in the healthcare field and with or, take care of patients in a hospital, clinic, medical center and long term care facility. The central theme of the book is to help allied health students, interns and employees improve customer service skills, professional workplace behaviors and patient satisfaction. The book is unique and includes; group activities, self-assessments and customer service questionnaires to reinforce the customer service principles and techniques. The healthcare techniques and strategies help professionals create positive patient experiences and customer satisfaction. Healthcare professionals learn to effectively communicate, greet patients, schedule appointments and work in health care teams. Healthcare professional develop identification systems to avoid medical errors and HIPPA violations and fines. The CARE acronym is the characteristics and qualities of healthcare professionals. The CARE skills helps employees determine and meet patients’ needs and concerns. People who work with or take care of patients identify and understand personality types and kinds of customer behaviors to solve problems and handle complaints quickly. Healthcare professionals develop relationship building skills to improve patient interaction. Good customer service is linked to patient satisfaction, patient referrals, promotions and pay increases. Since, the Affordable Care Act (ACA) individuals have more options in selecting their physician and healthcare coverage. Therefore, to remain competitive healthcare facilities are seeking employees with superior customer service skills. Visit: http://www.icigroupintl.org
Publisher Insight Consulting International
Publication date June 15, 2015
Language English
Print length 108 pages
ISBN-10 0964659441
ISBN-13 978-0964659445
Item Weight 7.2 ounces (204.12 grams)
Dimensions 7.5 x 0.25 x 9.25 inches (19.1 x 0.6 x 23.5 cm)

Who Should Buy?

Suitable For
  • Healthcare Staff

    Ideal for doctors, nurses, and administrative staff who interact with patients to enhance communication and service skills.

  • New Employees

    Provides foundational customer service training for new hires entering the healthcare field, setting expectations for patient interactions.

  • Management Teams

    Useful for healthcare managers seeking to improve overall service standards and staff training processes within their organization.

Not Suitable For
  • Experienced Professionals

    May not provide new insights for seasoned healthcare professionals with established customer service skills and experience.

ОПИСАНИЕ ТОВАРА

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Вопросы и ответы клиентов

  • вопрос: Who is the target audience for this training?

    отвечать: The training is designed for students, interns, and employees in the healthcare field.
  • вопрос: What unique features does the book offer?

    отвечать: It includes group activities, self-assessments, and customer service questionnaires.
  • вопрос: Why is customer service important in healthcare?

    отвечать: Good customer service enhances patient satisfaction, referrals, and can lead to promotions and pay increases.

Allied Health Professions Editorial Review

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    70%
  • 4 звезда
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  • 2 звезда
    7%
  • 1 звезда
    23%

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KZT 14924

KZT 24525

Закажите сейчас и получите товар приблизительно Суббота, Август 01

QTY:

В наличии осталось только 1 товара.
Secured transactionsecured transaction

PCI DSS compliant and ISO 27001:2022 certified, with encrypted payments and full buyer protection on every order.

Our Top Logistics Partners
  • fedex
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Fastest cross-border delivery

Особенности и преимущества

  • Designed specifically for healthcare professionals, interns, and students.
  • Enhances customer service skills and professional workplace behavior.
  • Includes interactive elements like group activities and self-assessments.
  • Focuses on effective communication and patient interaction techniques.
  • Teaches identification systems to prevent errors and ensure compliance.
  • Improved customer service leads to better patient satisfaction and career advancement.

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